Service Management Application — On-Premise Docs

This site covers everything an on-premise customer's IT/infrastructure team needs to install, secure, operate, and upgrade the Service Management Application on their own servers.

If you're evaluating deployment options, start with Prerequisites, then pick your path:

• Native / PM2

  Install directly on a Linux host with PM2, PostgreSQL, Redis, and Nginx. Native install guide →

• Docker

  Run the full stack as containers via Docker Compose. Docker install guide →

Most-asked questions

These are the questions that come up most from customers running an on-premise install — jump straight there:

• "Where does my database password live, and is it encrypted?" → Secrets & Encryption
• "How do I change/rotate the database password?" → Changing the Database Password
• "How do backups work, and how do I restore from one?" → Backups & Disaster Recovery
• "How do I upgrade to a new version?" → Upgrades

Support

For issues not covered here, check Troubleshooting first, then contact your vendor support channel with:

• pm2 logs --lines 100 (native) or docker compose -f docker-compose.prod.yml logs --tail=100 (Docker) output
• Your deployment type (native/PM2 vs Docker) and app version